See what your customer is experiencing. Understanding the impact your digital platform has on the customer experience is essential to your success and to ensuring the best experience for your users. Atentus uncovers the experiences users have wherever and however they access.
It's time to make a change
The experience of your users is the most important thing when managing a platform, measuring it to improve it is best practice.
Because we know that omnichannel is part of the present and future, we want to help you make every front end of your business visible so that you can ensure the best quality digital service to your customers and users.
These services measure the UX quality of a digital channel, which will be perceived at all times by its users. The Atentus method is the only way to determine the real availability and response times per provider/city, visualising in detail the behaviour of the components that affect the experience of your end users.
It allows to know the availability and response times of each of the monitored web pages, obtaining a complete view of the quality and status of the web applications.Further information
IVR (telephone) monitoring
Automated monitoring service that operates from telephone networks to measure the quality and performance of the IVR answering machine.Further information
ATENTUS SYNTHETIC MONITORING
Atentus Synthetic Monitoring uses distributed test bots installed on the main Internet access points used by end users to proactively test the availability and performance of their applications and sites remotely, even when there is no traffic.
An organization should consider using this approach for in-depth monitoring and diagnostics of the capabilities of the entire application infrastructure across the full range of end-user experiences.