This solution is delivered through a automated platform of monitoring, where IVR robots, Generate calls from the telephone network to the customer's IVR, following default flows in order to monitor and alarm the behavior of the different functions, allowing us to measure availability, response times and audio quality, from the perspective of the end user.
It operates from telephone networks to measure the quality and performance of the answering machine.
Through Atentus robots, calls are generated from the telephone network to the customer's IVR, following predetermined flows in order to monitor and alert about the behavior of the different functions, allowing us to measure availability, response times and audio quality, from the perspective of the end user.
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It allows you to improve customer satisfaction and business efficiency.
Obtaining indicators for management and decision-making in the area of quality and customer service.
Audio comparison to ensure that the content is correct.
Get a record of the availability of the applications that interact with your IVR.
Get a log of all the events that occur on calls.
Tailor-made reporting for each client based on their specific needs.
It allows you to improve customer satisfaction and business efficiency.
Obtaining indicators for management and decision-making in the area of quality and customer service.
Audio comparison to ensure that the content is correct.
Get a record of the availability of the applications that interact with your IVR.
Get a log of all the events that occur on calls.
Tailor-made reporting for each client based on their specific needs.
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