At Atentus, we know that not all alerts are equal. We validate every event in real-time to ensure its veracity and avoid false positives, allowing your teams to focus on your business.
Our automated escalation system works alongside a human team that accompanies you until the incident is resolved.
Live what your customer lives. This solution offers real-time alerts on user experience frictions, combining AI + cutting-edge technology. We generate systematic simulations of real processes uninterruptedly so you can always be updated on your system's performance. Receive alerts before incidents impact you and receive personalized guidance toward the solution.
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We alert in a timely manner through multiple channels, detecting and notifying errors before they impact the user experience for their prompt resolution.
The main purpose of Atentus observability is to provide complete visibility of the system from the user's perspective. This includes the collection and analysis of log, metric, trace and event data, which together allow development and operations teams to quickly identify and fix problems.
When end users experience slow response times, unexpected errors or abnormal behavior in an application, the Atentus observability methodology allows these problems to be traced back to their source, facilitating a faster and more efficient resolution, thus avoiding a bad future experience.
Synthetic monitoring is a proactive application performance monitoring practice that simulates the customer journey that users might take when interacting digitally with a website, a mobile app or an IVR system.
It uses bots to generate simulated user behavior for different scenarios, from different telecommunications providers, types of devices and other variables.
It's a crucial technique for ensuring application quality and performance. It consists of the simulation of transactions and user actions using automated scripts, which replicate the behavior of the end user.
This allows potential problems to be identified before they affect real users. Through synthetic monitoring, load times can be measured, errors detected and functionality evaluated under different network conditions and devices.
It's especially useful for anticipating problems during releases and updates, ensuring an optimal user experience and reducing unexpected downtime.
This solution is delivered through an automated monitoring platform, where IVR robots generate calls from the telephone network to the customer's IVR, following predetermined flows in order to monitor and alarm the behavior of the different functions, allowing us to measure availability, response times and audio quality, from the perspective of the end user.
Outsource the department or area of monitoring and incident management and get the most out of your data.
We have specialists who manage and optimize monitoring systems, carry out management for incident escalation. In addition to consultants for application management.
Stress tests are a type of evaluation performed on computer systems, applications or infrastructures to determine their ability to handle extreme load or demand conditions.
These tests simulate situations of intensive use to identify potential performance, stability or security problems, thus allowing adjustments and improvements to be made before the system is compromised in a real environment.
We have Technical Feasibility in 5 days.
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