Atentus helps organizations to anticipate failures and optimize the performance of their digital channels. Through synthetic monitoring and 360° observability, the company guarantees reliable, fast and quality experiences for end users.
Customers have changed and today they are more demanding, so businesses must offer more reliable, fast and quality experiences, through their digital channels. To do this, they must anticipate and detect incidents related to what affects the business continuity and the digital experience of end users.
Faced with this scenario, Atentus helps to improve the perception And the experience of users in every digital interaction. The company focuses on measuring and ensuring the performance of digital channels and applications, allowing companies to anticipate problems, Jessica Gutiérrez, Country Manager in Mexico at Atentus, explains in an interview.
The company works with companies that have a significant flow of Internet traffic and that they need to deliver a flawless user experience. Among the sectors they work with are: banking and financial services, insurance, education, ecommerce, government and health.
Gutiérrez says that with Atentus, businesses can anticipate and detect incidents, allowing them to avoid, for example:
“Atentus helps to anticipate, identify and resolve these issues before the end customer notices. This allows organizations to save costs, protect your image and deliver reliable digital experiences”, says Gutierrez.
Atentus Sentinel It is a medology that provides end-to-end observability. The company uses a tool of synthetic monitoring, which proactively reproduces the critical interactions that end customers make on channels web, mobiles and included IVR, 24 hours a day, 365 days a year.
The information obtained is centralized in a Center of observability management. This center is made up of a team of specialized engineers who learn from the business and generate alerts in real time, allowing incidents to be anticipated before they impact end users.
“Atentus offers a comprehensive set of solutions and a robust methodology to ensure 360° observability of the digital infrastructure and the user experience”, underlines Gutiérrez.
La observability is the ability of an IT system so that development and operations teams can understand its internal state, based on the data it generates, such as records, metrics and traces.
Unlike the traditional monitoring, observability allows us to go further and understand the why and the how of the failures. This makes it possible to analyze in depth even unknown or unexpected problems.
Its importance lies in the fact that today businesses are 100% digital, and a fall, slowness or an error in a transaction has a direct impact on the customer experience, on the takings and in the repute of the company.
From Atentus they point out that preventing, anticipate and Act are key actions for any organization that depends on technology to operate and grow. In this way, carry out a diagnostic of technological platforms is essential.
Gutierrez explains that by conducting a comprehensive assessment, organizations can obtain a clear view of the state of their infrastructure and applications. This allows them to make informed strategic decisions.
Thus, among the main benefits of making a diagnosis are:
“Making a diagnosis of platforms is a strategic practice that promotes efficiency, the security And the growth of the organization,” says Gutiérrez.
Source: Panorama Latino Magazine (Mexico)
https://revistapanoramalatino.com/principal/atentus-busca-una-experiencia-de-usuario-perfecta/
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